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Whether you're flying friends in your own plane, or flying passengers for an airline, these tips can be used for any flight.
Keep in mind that the sensations of flying, especially in small airplanes, are not experienced by most people on a daily basis. As pilots, the little bumps and turns we're used to are completely foreign to most people.
From the moment you meet your passengers, be calm and confident. Ask them how their day's going, where they're from, and what they're excited to see on the flight. Be thorough during your preflight briefing and always remember to ask if they have any questions or concerns.
If it's a rough day due to weather or turbulence, let them know what to expect and when. While you can't predict every bump, you can let them know where you're expecting to hit turbulence.
In Hawaii, we commonly let our passengers know that in cruise we'll have a smooth ride, but that down low near the mountains and volcanos it might get a little more rough.
Even if there's not a baby onboard, try to limit your descent rate in an unpressurized airplane to less than 1,000 feet per minute. That's much easier on the eardrums.
Nothing's worse than flying in a cramped plane without air conditioning. If you don't have AC, plan to fly as high as you can to get cool air into the cabin. Cool air has a tendency to keep people calm and feeling less nauseous.
If possible, you should always limit your bank to 30 degrees or less. There's no reason for passengers to be feeling excessive G-Forces in the back.
If you pass something interesting along the way, take a second to point it out. You don't have to be a tour guide, but a little announcement every now and then will keep people interested and engaged if there's something they'll enjoy taking pictures of.
When adding or bringing back power, do it smoothly. In our turboprop Caravans, there's a slight lag between adding power and the propeller spooling up. If you add power to fast, it's easy to jolt passengers into their seats.
Unless there's a good reason to, avoid adding large brake inputs. People in the back will appreciate a smooth ride from taxi to touchdown.
Need to get off the runway fast? Slow down before taking those tight turns. Slinging passengers to the sides of their seats is a quick way to make them sick.
Last week, I performed a last minute, low altitude go-around when another plane failed to exit the runway on the correct taxiway. Don't talk to passengers about it during a critical phase of flight. Once you're on the ground and parked, briefly explain the situation and why you had the unusual circumstance. Odds are, they'll be wondering what happened.
If you have a free minute after the flight is done, offer to take pictures of passengers. Kids love being in the cockpit, and parents love the pictures even more!
What are some other tips for keeping passengers comfortable? Tell us in the comments below.
Swayne is an editor at Boldmethod, certified flight instructor, and a First Officer on the Boeing 757/767 for a Major US Carrier. He graduated as an aviation major from the University of North Dakota in 2018, holds a PIC Type Rating for Cessna Citation Jets (CE-525), is a former pilot for Mokulele Airlines, and flew Embraer 145s at the beginning of his airline career. Swayne is an author of articles, quizzes and lists on Boldmethod every week. You can reach Swayne at swayne@boldmethod.com, and follow his flying adventures on his YouTube Channel.